RATLSNAKE,<br /><br />PM me the name of UBI rep and I will look into it myself.<br /><br />If you do not sign the Service Order then you will not get the upgrade - simple!<br /><br />If you don't like my unofficial opinion then I'm not going to waste my time with you anymore on this issue or any other issue for that matter - if you need assistance please call UBI directly.<br /><br /><br />Regards,<br />Liski