Hi,
Some of docs ground workers (i.e CSO and their supervisors) often are like the screws in a jail or the corrections officer. They have a very punitive view of people/ parents.
It is almost like they think they have to dole out the punishments. therefore you end up with this bullying mentality whereby these workers are abusing their power in society to intimidate those people on the other side of the counter.

So I would like to say your time is up.
That behaviour is not acceptable anymore.
Smarten up your act and get more professional.
Earn respect from the community.